Help & Support

Frequently Asked Questions

Every airline has different baggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. Infant gets 10kgs on International flight. Child and adult gets same baggage allowance

Yes, you can check it in with your baggage. Most airlines don’t charge additionally for strollers as courtesy, but it is better to confirm before flying. These days most airlines (domestic and international) also provide what is known as gate check-in for strollers. Which means once you arrive at the ladder point of the aircraft (or door in case of an aero bridge) the airline staff will load it with the check-in bags. Once you arrive, you can just ask the cabin crew to retrieve it for you.

Only a limited number of bassinets are available on board and offered on a first-come, first-served basis. If a bassinet is not available, your infant will be seated in your lap.

Yes. Meals suitable for infants are available on most international airline. However meal request needs to be placed while making booking.

Yes, your laptop and all its accessories have to fit within your hand baggage allowance.

E-ticket will be emailed within 24hrs after making the full payment for the ticket, however if departure within 72hrs then e-ticket will be emailed on the same day of making the payment.

Yes we accept CC payment with 2% surcharge.

Bank transfer, Cash deposit & credit card payment options are available.

Yes we are open 24/7 round the clock.

It might vary depending on the airline. Generally it takes minimum 3-4 months’ time however recently post pandemic it’s been observed that some airline had taken longer than expected. In case we receive the refund earlier then we shall process it earlier.

Our Head office is in Sydney, 1 Clarence St, Strathfield NSW 2135, Australia.

You are requested to raise your concern through email (info@palkitravel.com.au), we shall revert within 24hrs.

Yes you can place your special meal request, you may advise your meal request at the time of booking.

Email us at info@palkitravel.com.au for placing cancellation request, please mention the details of your ticket (reservation code, passenger name, ticket number etc.)

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